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Question
How do I sign up for utility services?
Answer
Customers are required to complete an Application for Utility Services at our office at 175 E. 200 N., St. George. Each applicant must provide a current drivers license or other valid identification. We request advance notice of two (2) working days for connection of services. Connections are provided Monday through Friday only.
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Question
Do I have to pay a deposit?
Answer
Customers who are renting their residence are required to pay a $125 security deposit. The full amount of the deposit is required prior to initiation of services. The deposit will be refunded to you at the end of three (3) years history of timely payments. You may also transfer the deposit to your new residence or apply the deposit to your closing bill upon disconnection of services. The City pays interest at 2% annually on your deposit.
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Question
Is there a connection fee?
Answer
The City of St George charges a $25 connection fee per meter. This fee is reduced to $10 per meter if the services are on and we are just reading the meter to start a new account. Connections done outside of normal business hours (Monday-Friday 8:00 AM to 5:00 PM) are assessed a $35 after-hours fee.
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Question
What are the payment procedures?
Answer
Your utility bill should be paid by the due date shown on the bill to maintain a good credit standing with the City of St. George - Utilities. Payments may be made through the mail or at our office at 175 E. 200 N., St. George through either our 24-hour drop box, drive-up from 8:00 a.m. to 5:00 p.m., or in our lobby from 8:00 a.m. to 5:30 p.m. Monday through Friday. Payments can also be made through our website, but a fee of $1.25 per payment is charged by the website provider. We also offer an Electronic Fund Transfer payment plan. If your account is delinquent and scheduled for shut-off, payment must be made at our office, otherwise, payments may also be made at the following St. George bank locations.
| Drop-Off Locations for Utility Payments |
| State Bank of Southern Utah |
395 E. St. George Blvd. |
| Cache Valley Bank |
146 E. St. George Blvd. |
| U.S. Bank |
60 S. 100 E. |
| Village Bank |
294 E Tabernacle |
| Zions First National Bank |
791 S. Bluff |
| Zions First National Bank |
105 E. Tabernacle |
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Question
If my account is scheduled for disconnection due to nonpayment, is there anything I can do to avoid disruption of service?
Answer
Yes, the City works with customers to avoid disconnecting utility services. You may make arrangements to pay your bill in installments. Arrangements are required to be in writing at our offices at 175 E. 200 N., St. George and therefore will not be accepted over the telephone. Customers are allowed one arrangement per year. Late charges will continue to be charged until the account is paid to a current status. In order to avoid a reconnection charge, we also recommend that you make arrangements prior to the date your services are scheduled for disconnection. Services will be disconnected if the conditions of the agreement are not kept.
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Question
What are the customer's responsibilities when requesting service shut-off?
Answer
If the account is in your name, you are responsible for arranging for service disconnection and paying the closing bill. We will need your name, account number, the date your service is to be disconnected, and your forwarding address and telephone number. We request at least two (2) working days advance notice to ensure services are disconnected on the date specified.
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Question
How do I change the address on my account?
Answer
Your account actually has two addresses on it: 1) the mailing address which is where your bill is sent and 2) the service address which is where the utility services are being used. You can change the mailing address by noting your new mailing address on the remittance portion of your bill. However, if you are changing the service address, you must come into the City Offices and complete a new Application for Utility Services.
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Question
What is the customer service charge of $14.63 on my electrical bill?
Answer
This monthly charge covers the City's fixed costs such as making the service available upon demand, meter reading, billing, and maintenance of meters and services.
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Question
Why is my bill unusually high this month? Or, Why is my bill generally higher than my neighbors'?
Answer
Often this answer can be easily answered by looking at the number of days in the month's billing cycle noted on your bill. Although we try to keep this as close to 30 days as possible, occasionally your billing cycle may be greater than 30 days, resulting in a higher bill that month. If this doesn't answer your concern, the question then becomes difficult to resolve because of the several factors which can affect the usage of utility services. Examples of these factors are the house size, weather conditions, number of people in the household, living habits (i.e. does one family stay up later than the other or does one household have someone home during the daytime and the other doesn't), new appliances, the amount of natural light your residence has, and so on. We recommend that you consider these factors when comparing your bill to a previous bill or to your neighbors'.
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Question
What is the complaint procedure?
Answer
If you have any questions concerning your bill, please notify us in writing or by calling (435)627-4700. Our customer service representatives will do their best to help you with inquiries or resolve your concern.
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Question
Can I pay my bill by electronic fund transfer (EFT)?
Answer
Customers can pay their utility bills through our Electronic Fund Transfer (EFT) Plan. There will be no charge to participants. The only requirement is a completed and signed authorization agreement with an attached voided check or deposit slip. To sign up for EFT Plan, call a Customer Service Representative at 435-627-4700 or applications are available online or at our offices located at 175 East 200 North., St. George, UT.
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Question
Can I pay my bill through an equal payment plan?
Answer
Yes, residential customers can now take the guesswork out of budgeting for your utility bill. Hot summers, cold winters. Sometimes it is hard to predict what your utility bill will be each month. With the budget plan you pay an equal amount each month. A budget plan account will average your previous 12 months billings, and you make twelve equal monthly payments based on this average. This plan is only available with the Electronic Funds Transfer option and enables you to better budget your financial affairs. You know exactly how much will be deducted from your bank account each month. There is one "settle-up" payment that is used to adjust your monthly payment amount If you would like to participate in the City of St. George Equal Pay (Budget) Plan, please contact a Customer Service Representative at 435-627-4700 and request an application, or applications are available at our offices located at 175 E. 200 N., St. George, Utah.
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