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     City of St. George     Surveys     Customer Service Survey 		May 19, 2013


Customer Service Survey

CUSTOMER SERVICE MISSION STATEMENT

Customer Service is the reason for our existence as a city government. Our customers have the right to safety, respect, appropriate assistance, honesty, and competency.

We are a dedicated organization committed to enhancing the quality of life in St. George by providing outstanding services in response to the needs of everyone who visits, works, and lives in our city.

Date of Service:
Department that served you:
Who served you? (optional):
Was the person who served
you knowledgeable?:		 Yes  No
How long did you wait
to be served?:
Please give a brief description of the service provided:
Please rate the following as to how the service was provided:
Courteous Attitude: Excellent  Good  Fair  Poor 
Responsiveness: Excellent  Good  Fair  Poor 
Helpful: Excellent  Good  Fair  Poor 
Overall Rating: Excellent  Good  Fair  Poor 
If the person serving you was unable to address your concern or need, were you directed to the appropriate department? Yes  No
Please share any additional comments and/or suggestions you may have:
Should you wish to be contacted, please provide your name, address, phone number, and email address and we will contact you as soon as possible. The following is optional and not required to complete the customer service survey.
Name:
Address:
City/State/Zip:
Phone:
Email:
All concerns and comments submitted to the City of St. George are reviewed by the Customer Service Coordinator and forwarded to the appropriate city department(s) for response. We will make every attempt possible to respond to your comments within a timely manner. Our business hours are Monday-Friday, 8:00 am to 5:00 pm.